Terms and Conditions

Through the MedvisCare.ro platform, individuals and legal entities can purchase medical services at home, within the limits and with the application of the legal provisions contained in this section.

Please read carefully the terms and conditions of use of this platform, because accessing it implies your acceptance of the stipulated clauses.

SC Medvis Care SRL, the owner of the MedvisCare.ro platform, reserves the right to change, correct, modify, add and/or remove partially or totally the terms and conditions of the platform, without prior notification. In order to stay up to date with the latest version of the Terms and Conditions, please visit this section regularly.


Medical services represent the medical services of consultation, analyses, investigations and treatment at home, which are offered to the user, through the www.medviscare.ro online platform. These medical services can be purchased by placing an order, according to these Terms and Conditions.

Medical services can be ordered individually or bundled within the same order.

The user represents the individual or legal entity has access to the Medvis Care platform and who purchases, for their own or for a third person's benefit (the Patient), certain medical services.

The patient or the beneficiary is the individual for whose benefit the order is placed and the payment related to the medical services is made. The patient (the beneficiary) will actually use the medical services included in the order.

The provider of medical services is SC Medvis Care SRL:
Address of the registered office: Strada Intrarea Rucar, no. 6, Ploiesti;
Address of the work location (call center): Strada Mihai Eminescu, no. 7, ground floor, Sector 2, Bucharest;
Registered at the National Trade Register Office under no. J29/1350/18.05.2022;
Unique Registration Code (CUI): 46146498

The order is an electronic document, generated as a result of accessing the Medvis Care platform by a user, through which he/she sends to Medvis Care his/her intention to purchase medical services provided by Medvis Care. After expressing the intention, the user is contacted in order to confirm the order, to set the details and to send the online payment link. The order is considered placed after the payment is completed by the user, through the link sent by Medvis Care. Payment will be made through the Netopia.ro platform.

The medical services contract concluded under these conditions represents a remote contract and represents the order confirmed by the user. The date of the order confirmation sent electronically by Medvis Care represents the contract date of conclusion.


The user accesses the MedvisCare.ro platform, checks the offer of necessary or desired medical services and opts for one or more of the medical services provided by Medvis Care at home.

The user can request the medical services offered by Medvis Care:
- by phone, at the phone number displayed on the website;
- by email, to the address displayed on the website;
- by completing the electronic form with all the necessary data.

Following the request for medical services, the user is contacted by phone by Medvis Care representatives to determine the details of the order: the requested medical services, the schedule for the delivery of these services, the final price of the medical services.

After the phone conversation, the user receives an order confirmation email, which includes the details set over the phone, as well as the link for the payment, which will be made through the Netopia.ro online payment platform.

After making the payment, the user will receive a payment confirmation email from Medvis Care.

Medvis Care facilitates the connection between the Beneficiary and the Medical Provider, in order to provide the latter with quick online access to the services and products offered by the Medical Provider.

Medvis Care does not provide, own, or control any of the medical services and products that users may access through our website, including but not limited to medical laboratories, medical clinics, analysis kits, test kits, medical kits, analysis packages etc, generally named "Medical products".

The medical products are owned, controlled or made available by the Medical Providers (for example, the medical tests and analyses to which users have access through our platform are provided and performed by authorized partner clinics and laboratories).

Medvis Care undertakes to deliver the medical services according to their presentation on the www.medviscare.ro platform, on the date and in the time interval set by phone and confirmed by email.

Consequently, medical providers are solely responsible for their medical products. The partner medical providers are authorized and are able to perform the tests and analyses offered. Our partners guarantee both the quality and safety of the medical act, as well as the processing and safety of the patients' medical data, based on the specific requirements received from the user and transmitted by Medvis Care.

The user assumes the correctness and accuracy of the data provided, including his/her and the Beneficiaries' contact data, understanding that each order will be completed based on these data.


The payment related to the ordered medical services can be made exclusively through the online platform.

The rates for medical services are expressed in LEI (RON) and are displayed on the www.medviscare.ro website. The final prices of the medical services vary depending on the availability of the analysis laboratories and the location of the beneficiary.

Medvis Care does not charge additional fees for online payments.

If the card is associated with an account in a currency other than LEI (RON), the transactions are carried out in RON, at the exchange rate of the issuing bank for the respective card.

In the case of online payments, Medvis Care denies responsibility for the additional costs borne by the user. The currency conversion fees applied by the issuing bank of his/her card, if the issuing currency differs from RON, are borne by the user.

Cards accepted for online payment are VISA (Classic and Electron), MASTERCARD and MAESTRO, if they have a CVV2/CVC2 security code. Through the Medvis Care platform, online payments can be made with a personal or company card, completely safe. To ensure the security of transactions, Medvis Care uses the online payment platform Netopia.ro.

Medvis Care has taken all the necessary measures to ensure the security of the user's data, but the transmission of data and information is the sole responsibility of the user.

For the correct completion of the transaction, the data necessary to authorize the transaction must be entered in the Netopia.ro payment platform and the steps displayed on the screen must be followed.

Card data processing is done exclusively by the Netopia.ro online payment platform. Medvis Care does not request or store details related to the user's card and will never request the PIN code of the user's card.

By sending the order, the user expresses his/her consent to receive the invoices via electronic mail, to the email address provided in the medical services request form, by phone or by email addressed to Medvis Care.

The data submitted to generate the orders, with the exception of those related to the bank cards, will be used only in accordance with Medvis Care procedures and under legal conditions, in order to provide the ordered medical services.


The user has the right to notify Medvis Care in writing that he/she wishes to change the schedule or cancel the purchase of the ordered medical services, without penalties and without citing any reason, within 14 working days from the date the user has received the order confirmation message, except for the situation in which the service has already been provided, which entails the loss of the customer's right of withdrawal.

The beneficiary is deprived of the right of withdrawal from the date on which the effective providing of the services that are the subject of the contract between the parties has begun.

In case of changing the appointment, the user must notify Medvis Care in writing, by email or using the form on the www.medviscare.ro website, at least 24 hours prior to the appointment time. In this case, the user will be contacted by phone to reschedule the medical services, and confirmation of the rescheduling will be sent by email.

In case of renouncing the purchased medical services, the user must send a message from the email address with which he/she has registered on the website to contact@medviscare.ro; the message must include the explicit request for return, identification data and order details. In the case of fulfilling the cancellation conditions, the amount paid will be refunded to the user into the same bank account used for the initial purchase of medical services.


This contract is terminated at the end of the contractual period, and it can be renewed solely by the express manifestation of the will in this regard.

The contract can also be terminated before the deadline in the following situations:
- The parties mutually agree to terminate the contract;
- By unilateral denunciation by the client;
- In the event of dissolution, liquidation, bankruptcy, withdrawal of the operating authorization of Medvis Care, or as the case may be, in the situation where the Beneficiary is unable to comply with his/her obligations, in which case the parties will be required to satisfy the debts that have arisen until this date, one to the other.


Neither of the parties is responsible for the non-execution on time and/or for the improper execution, in whole or in part, of any obligation falling under this contract, if the non-execution or improper execution of the respective obligation was caused by force majeure, as it is defined by law.

The party invoking force majeure is obliged to notify the other party within 5 days of the occurrence of the event and to take all possible measures to limit the consequences.

If the force majeure event does not cease within 10 days from its initial occurrence, the parties have the right to notify the full termination of the contract, without any of them claiming damages.


Any notification is valid if it is sent to the address / office indicated in the order / order confirmation.

If the notification is sent by post or courier, it is to be sent with acknowledgment of receipt and is considered received by the recipient on the date mentioned on the receipt.

If the notification is sent by email, it is considered received on the first following working day after the day it was sent.

Verbal notifications are not taken into account if they are not confirmed through one of the methods mentioned in the previous paragraphs.


This Agreement is subject to Romanian law. Any disputes arising between Medvis Care and Users / Beneficiaries will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Timisoara city. 


The processing of personal data is included in the Privacy Policy Section.

To be fully informed on the usage of www.medviscare.ro website, we invite you to consult the GDPR section, which includes information on the use of cookies.


The content of the www.medviscare.ro website - namely data, images, texts, graphics, symbols, audio/video clips, web design elements, scripts or programs - represents the property of Medvis Care and is protected by the copyright law.

The use of these elements without written consent, obtained in advance from Medvis Care, will be punished according to the current legislation.

It is strictly forbidden to reproduce, modify, transfer, distribute, republish, copy or transmit by any means the content on www.medviscare.ro, without the prior permission of Medvis Care representatives.


This site, together with all the information included, is provided as such, when available, without the existence of a warranty or approval statement, explicit or implicit.

Medvis Care cannot guarantee that the website, the servers on which it is hosted or the emails sent by its representatives do not contain viruses or other potentially harmful computer itmes.

The user uses the site at his/her own risk, while Medvis Care is exonerated from any direct or indirect damages caused by using or accessing the site, respectively by the information on the site.

Medvis Care cannot guarantee uninterrupted or error-free use of this website. Notwithstanding any provision of these terms and conditions, to the maximum extent permitted by law, we will not be responsible for the operation or availability of the site, regardless of the reasons or factors that led to its interruption.

Accessing www.medviscare.ro is done exclusively by the will of the user. The published information corresponds to the reality at the time of their inclusion on the site. The services and products presented on the site may undergo price adjustments. To receive a clear and final offer, please contact one of the Medvis Care representatives - by phone, email or using the form on the website. Medvis Care reserves the right to modify the data on the website at any time, depending on the changes that take place regarding the services offered.

Medvis Care does not assume responsibility for external websites that contain links to www.medviscare.ro. Similarly, any external site you visit as a result of accessing a link on this site is not under the verification and control of Medvis Care, and visiting the external site is solely at your own risk.


Using the www.medviscare.ro website implies assuming and ensuring the confidentiality of the data related to your access account, such as the username and password.

By this, the user accepts and assumes full responsibility for the activities carried out on the site through his/her account and password. If you suspect that, for various reasons, the confidentiality of the data has been compromised, we invite you to immediately notify Medvis Care to block access to the account and to generate a new set of account login data.

Carrying out unauthorized operations on this site and attempting to carry them out, namely abusive use, fraudulent use, unauthorized access, modification and/or copying of information with the aim of selling it or other similar actions will be punished according to the current law.

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* At the moment, Medvis Care services are available exclusively in Bucharest, as well as in Ilfov and Prahova counties.
SC Medvis Care SRL
CUi: 46146498 / Nr. Reg. Com: J29/1350/2022